You should not have to worry about restoring your iOS device).Ĩ. Select the Restore option when iTunes prompts you (as long as you've backed up, If you have just backed up the device, it is notħ. When prompted to back up your settings before restoring, select the Back Up Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.Ħ. Verify that you are using the latest version of iTunes before attempting to update.ģ. If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.įollow these steps to restore your device:ġ. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.īefore restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Refer to Updating and restoring iPhone, iPad and iPod touch software. If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. Same warning applies if you need to restore a clean system.Ī Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode) Simply be restoring the old Restrictions code you have forgotten. If you have forgotten your Restrictions code, then follow the instructionsīelow but DO NOT restore any previous backup. IPhone, iPad, iPod touch: Wrong passcode results in red disabled screen ITunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad You may also need your AppleID and associated password.If You Are Locked Out Or Have Forgotten Your Passcode If you forgot your Apple ID password - Apple Support If you forgot your Apple ID - Apple Support More information about recovery of your AppleID and associated Password: Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID.Any of the secondary/recovery email addresses that should be configured for your AppleID account.Your primary email address mailbox that corresponds with your AppleID.To recover your credentials, you’ll need access to one of the following: If these have also been forgotten, they can be recovered here: You may also need your AppleID and associated password. Genius Bar Reservation and Apple Support Options - Apple Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist: If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Update to the latest version of iTunes – Apple Support You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).ĭownload and use iTunes for Windows – Apple Support If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process: IPadOS 15.1 and earlier - and all devices that are Disabled You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup. How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support IOS/iPadOS 15.2 or later with a forgotten PasscodeĪpple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device. If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support You may find this support page to be helpful: You appear to have arrived here from a support page concerning an “unavailable” message - suggesting that your iPad may be locked following incorrect entry of your Passcode.Ī forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device.
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